Waypoint Help
Help with the morning and evening pages, reminders, syncing, Waypoint Pro and getting your journal in or out.
How does a day work?
In the morning, read the question, write a few lines and set one thing you'll do. In the evening, answer whether you did it and add anything about how the day went.
What happens to my streak if I miss a day?
It survives one missed day, and you can mark one rest day a week. It ends only if you miss two days in a row.
How do I set or change reminders?
Open Settings in Waypoint and choose your morning and evening times. If no reminders arrive, check that notifications are allowed for Waypoint in the iOS Settings app.
Why isn't my journal on my other device?
Waypoint syncs through your own iCloud. Make sure both devices are signed in to the same Apple Account with iCloud turned on, then give it a few minutes on Wi-Fi.
How do I change how the journal looks?
Open Settings and choose App style. The Page is free; the other looks can each be tried free for a few days and are part of Waypoint Pro.
How do I restore my purchase?
Open Settings in Waypoint and tap Restore Purchases while signed in to the Apple Account you bought with.
How do I cancel a subscription?
Subscriptions are managed by Apple. Open the iOS Settings app, tap your name, then Subscriptions.
How do I export or import my journal?
In Settings you can export everything as Markdown, JSON or a PDF, for free. You can also import entries from other journal apps there.
Can you recover my entries for me?
No. We never have access to your journal, so we can't read, restore or delete it. Export a copy if you want a backup outside iCloud.
How do I contact support?
Email support@zossoz.com. A person replies by email.
Still stuck?
Email support@zossoz.com and a person will write back. Tell us your device model, your iOS version and what you were doing when it went wrong.
